Privacy Policy

Effective Date: 16/12/2024

At TL Professional, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and protect your personal data when you interact with our salon services, make appointments, or visit our website.

By booking an appointment or using our services, you agree to the terms of this Privacy Policy. Please read it carefully to understand how we manage your personal information.

1. Information We Collect

We collect personal information from you when you book an appointment, use our services, or visit our website. The types of personal data we may collect include:

Contact Information: Name, phone number, email address, and postal address.
Appointment Information: Date, time, and details of the services you have booked.
Payment Information: Credit card or payment details for booking deposits or payments.
Health and Beauty Preferences: Information about any allergies, skin sensitivities, or beauty preferences that may be relevant to the services you receive.
Communications: Any communication between you and our salon, including emails, phone calls, or messages through our website or social media platforms.

2. How We Use Your Information

We use the information we collect for the following purposes:

To Manage Appointments: To confirm, reschedule, or cancel your appointments, and to send reminders about upcoming services.
To Process Payments: To handle deposits, refunds, and payments for services rendered.
To Improve Our Services: To personalize your experience, offer recommendations, and ensure the highest quality of service based on your preferences.
To Communicate with You: To provide updates, promotions, or important information regarding our services, policies, or changes to our schedule.
To Ensure Your Safety: To keep track of any health information you share, such as allergies, so that we can provide safe and effective services.

3. Deposit and Cancellation Policy

Deposit Requirement: To secure your appointment, a 50% deposit is required at the time of booking. This deposit is non-refundable if you cancel your appointment with less than 48 hours' notice. The remaining balance will be due at the time of your service.
Cancellation and Refund Policy:
- Cancellations More than 48 Hours in Advance: If you cancel your appointment more than 48 hours before your scheduled time, we will refund your deposit in full.
- Cancellations Within 48 Hours: If you cancel your appointment less than 48 hours before the scheduled time, the 50% deposit is non-refundable. We reserve this deposit to cover the costs of reserved time and resources.
- No-Shows: If you fail to show up for your appointment without prior notice, you will forfeit the full deposit, and future bookings may be subject to full payment in advance.
- Rescheduling: If you need to reschedule, we will do our best to accommodate you, provided the request is made more than 48 hours in advance. In the case of rescheduling, your original deposit may carry over to your new appointment time.

4. How We Protect Your Information

We take the protection of your personal information seriously. To ensure your data is secure, we have implemented the following measures:

Data Encryption: We use secure encryption methods to protect sensitive data such as payment details during online transactions.
Access Control: Only authorised personnel at TL Professional have access to your personal information, and we ensure that this access is strictly monitored.
Data Retention: We retain your personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, after which it will be securely deleted or anonymised.

5. Third-Party Services

We may use third-party services for certain aspects of our operations, such as payment processing, appointment scheduling, and marketing. These third parties are only permitted to use your information to perform the services we have contracted them for and are required to maintain strict confidentiality regarding your data.

For example, we may use a third-party payment gateway to process your deposit or final payment. These third parties are obligated to comply with industry-standard security protocols to protect your financial data.

6. Your Rights

You have the right to:

Access: Request a copy of the personal information we hold about you.
Correction: Request that we correct any inaccuracies in your personal data.
Deletion: Request the deletion of your personal information, subject to certain legal requirements.
Opt-Out of Marketing: You can opt out of receiving promotional emails or communications from us by following the instructions in the email or contacting us directly.

If you wish to exercise any of these rights, please contact us using the details provided below.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the "Effective Date" at the top of the page will be updated accordingly. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

8. Contact Us

If you have any questions or concerns regarding this Privacy Policy or how your personal information is handled, please contact us at:

TL Professional
Email: contact@tlprofessional.com
Phone: 07985651488
Address: 100 Clapham High Street, SW4 7UL

By booking an appointment with us, you acknowledge and agree to the terms outlined in this Privacy Policy. We value your trust and are committed to safeguarding your privacy while providing exceptional beauty services. Thank you for choosing TL Professional.